My Queue moved out of the Everyday chrome docs because it is not an Everyday chrome screen in the builder. It belongs to the separate Queue & activity picker group and requires Workflow, Messaging, or Approval Management.
Use the full guide here:
Why this moved:
The picker group is different: Queue & activity, not Everyday chrome
The entitlement requirement is different: automation-related features must be enabled
The user job is different: My Queue is a personal “what needs me?” feed, not a general app-shell screen like Home, Search, or Profile
If you are deciding between screen types, use My Queue for personal queue items and notifications, and use Automation Work Queue when users must claim or complete shared work.
