💬Automation: How does messaging work with workflows?

Workflow does the work. Messaging moves the event. A workflow step can publish_message or send_notification. Named topics decide what happens next: client.review.requested creates a Decision card, client.intake.submitted creates a Work Queue task, and client.decision.approve / changes_requested / reject wake Wait for message. Use the builder presets. Do not invent nearby names. Users read Notification Center (the ping) or Conversation (the thread). This is not legacy Databases → Automate email.

For inbound/outbound HTTP (Workflow vs Messaging webhooks), see Workflow vs Messaging Webhooks.

Full reference → Topics that perform work and Which automation