> For the complete documentation index, see [llms.txt](https://docs.notionapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.notionapps.com/workspace-and-account/notionapps-support-ticket-guide.md).

# NotionApps Support Ticket Guide

On the maker path via Workspace (and linked from [Settings → General](https://docs.notionapps.com/settings/general) / builder home). Expand this in GitBook to the verbose bar: when to file a ticket, what to attach (app id, screen name, time UTC, screenshot), and when to use docs instead.

## When to file

* Save failed after you rebound fields and it still fails — include the time and the property name. See [Save failed](https://docs.notionapps.com/troubleshooting/save-failed-field-missing-after-sync) first.
* Entitlement looks wrong after you upgraded.
* Webhook 503 token-not-configured (environment), not a 401 from a typo.

## When not to file

* 409 Conflict — close extra tabs.
* “Which screen do I use?” — [How the docs are organized](https://docs.notionapps.com/get-started/how-the-docs-are-organized).
* Partner build — [Hire an expert](https://docs.notionapps.com/hire-an-expert).

## What to attach

Account email, app id, published URL, UTC timestamp, screen name, and whether you already synced. Do not paste webhook secrets in the ticket body; say that the builder shows (or does not show) a token.