Automation hub map
When your plan includes Workflow, Messaging, and/or Approval entitlements, the builder left rail shows one Automation entry — not separate Workflows / Messaging icons.
Click Automation to open the Automation hub. Inside the hub, makers typically move between these areas:
| Hub area | What makers do there |
|---|---|
| Home | Orientation and entry points into automation work |
| Recipes | Start from guided templates / wizards |
| Workflows | Build and edit workflow definitions |
| Messaging | Routes, notifications, messaging configuration |
| Route map | See how work moves across routes / audiences |
| Debugging | Inspect failures and repair paths |
| Access | Who can operate automation surfaces |
Exact labels can evolve; if an area is missing, check Plans and entitlements before assuming a product bug.
Rail truth (important)
Section titled “Rail truth (important)”| What you may have read | Product truth |
|---|---|
| “Automation / Workflows / Messaging icons on the rail” | One Automation rail item when any automation entitlement is builder-enabled |
| “Approval on ⇒ Decision + Work Queue screens” | Not sufficient — Decision needs decision_screens_enabled; Work Queue needs work_queues_enabled |
| My Queue / Activity always available | Require an automation entitlement (Workflow, Messaging, or Approval) |
Canonical maker path
Section titled “Canonical maker path”- Automation Overview
- Start From a Wizard / Recipes
- Build Workflows / Messaging as needed
- Add native screens from Native Automation screens index (screen reference lives under Screens → Types of Screens)
- Testing, Preflight, and Repair
- Troubleshooting Automation